This Privacy Policy describes how 788go ("we," "our," or "us") collects, uses, stores, and protects the personal information you provide when you use our website and gaming services. It applies to all registered players and visitors of 788go and is intended to meet the requirements of the Philippine Data Privacy Act of 2012 (RA 10173). By registering an account or using any part of the 788go platform, you acknowledge that you have read and understood this policy.
01 Introduction
At 788go, we take the privacy of our players seriously. You're trusting us with your personal details every time you sign up, deposit funds, or reach out to our support team. We don't take that lightly. This policy is designed to be transparent and readable — not to bury you in legalese, but to give you a clear picture of exactly how your information is handled.
We are a licensed online gaming operator serving Filipino players across the Philippines. As part of our licensing obligations, we are required to collect and retain certain personal data for identity verification and anti-money laundering compliance. Beyond those regulatory requirements, we only collect what is genuinely necessary to run our platform and improve your experience at 788go.
02 Personal Data We Collect
Depending on how you use the 788go platform, we may collect the following categories of personal information:
Registration & Identity Data
- Full legal name
- Date of birth
- Gender
- Nationality and residential address
- Email address and mobile number
- Username and encrypted password
Verification Documents
- Government-issued ID (e.g., PhilSys ID, passport, driver's license, UMID)
- Proof of address (e.g., utility bill, bank statement)
- Selfie or liveness check images for identity verification
Financial Data
- GCash or Maya account number (used for deposits and withdrawals)
- Bank account name, number, and branch (for bank transfer transactions)
- Transaction history, deposit amounts, and withdrawal records
- Debit or credit card details (card number is not stored — only tokenized references)
Gameplay & Platform Data
- Game history, bet records, and session activity logs
- Bonus claims, promotions used, and loyalty point activity
- Device type, operating system, and browser information
- IP address and approximate geographic location
- In-platform chat and support messages
788go serves Filipino players across the country — and protects their data with the same care everywhere.
03 How We Collect Your Data
788go collects personal data through several channels:
- Directly from you — when you register, complete a verification form, make a deposit, contact support, or respond to a promotion.
- Automatically — through cookies, log files, and platform analytics when you browse or play on 788go. This includes IP addresses, session duration, pages visited, and device identifiers.
- From third-party verification providers — licensed identity verification services may return data about your ID documents as part of our KYC process.
- From payment processors — GCash, Maya, and banking partners share transaction confirmation data necessary to credit your account or process your withdrawal.
We do not collect any data that is not described in this policy. If you believe 788go has collected data without a clear basis, please contact our Data Protection Officer immediately.
04 Why We Use Your Data
788go uses personal data only for legitimate purposes directly connected to operating our platform and serving you as a player. Specifically:
- Account management: Creating and maintaining your 788go account, authenticating your identity on login, and managing account settings.
- Payment processing: Crediting deposits, processing withdrawal requests, and maintaining your transaction history.
- Regulatory compliance: Meeting our obligations under Philippine gaming law, including Know Your Customer (KYC) checks and Anti-Money Laundering (AML) reporting requirements.
- Platform security: Detecting suspicious activity, preventing fraud, and investigating potential Terms violations.
- Customer support: Handling your inquiries, resolving complaints, and following up on support tickets.
- Service improvement: Analyzing aggregated, anonymized usage patterns to improve game performance, navigation, and overall platform experience.
- Responsible gaming: Monitoring for signs of problem gambling behaviour and enabling our responsible gaming tools such as deposit limits and self-exclusion.
- Marketing communications: Sending you promotional offers and updates about 788go — but only if you have opted in to receive them. You can withdraw this consent at any time.
Your data security at 788go is protected with the same standards applied across our entire gaming platform.
05 Who We Share Your Data With
788go does not sell your personal data. We do share limited information with trusted third parties where it is necessary to operate our platform or comply with legal obligations:
Payment Processors
GCash, Maya, GrabPay, bank transfer gateways, and card processors receive the transaction data necessary to complete your deposit or withdrawal. These providers are independently regulated and maintain their own privacy standards.
Identity Verification Providers
When you submit a government ID or selfie for KYC verification, this data is processed by a licensed third-party verification provider. They confirm identity details and return a verification result to 788go. Your raw documents are not stored by 788go beyond the required retention period.
Game Software Providers
Third-party game studios and RNG certification bodies may receive anonymized gameplay session data to ensure game fairness and resolve technical disputes. No personally identifiable information is shared with game providers beyond what is technically required.
Regulatory Authorities
As a licensed Philippine gaming operator, 788go is required to report certain transaction data and player activity to PAGCOR and, in cases of suspected money laundering, to the Anti-Money Laundering Council (AMLC). This sharing is mandatory and does not require your consent.
Legal Compliance
If required by a valid court order, law enforcement request, or other lawful legal process, 788go may disclose personal data to the relevant authority. We will only do so to the extent required by applicable law and will notify you where legally permissible.
Service Providers
We work with trusted vendors for cloud hosting, email delivery, customer support tooling, and analytics. These providers access data only to the extent necessary to perform their contracted services and are bound by data processing agreements that prohibit unauthorized use.
06 Data Storage & Security
All personal data collected by 788go is stored on secure, encrypted servers. We implement industry-standard security measures including:
- SSL/TLS encryption for all data in transit between your device and 788go servers.
- AES-256 encryption for sensitive data stored at rest, including identity documents and financial records.
- Role-based access controls — only authorized personnel with a legitimate operational need can access player data.
- Regular security audits and penetration testing conducted by independent cybersecurity professionals.
- Multi-factor authentication requirements for all internal system access.
- Automated monitoring for unusual access patterns or potential data breach indicators.
Despite these measures, no system is completely impenetrable. In the unlikely event of a data breach that affects your personal information, 788go will notify you and the National Privacy Commission within 72 hours of becoming aware of the incident, as required by RA 10173.
07 Cookies & Tracking Technologies
788go uses cookies and similar tracking technologies to operate the platform effectively. Here's a breakdown of what we use and why:
- Essential cookies: Required for the platform to function — these manage your login session, remember your game preferences, and ensure secure navigation. You cannot opt out of essential cookies while using 788go.
- Performance cookies: Help us understand how players interact with the platform — which pages are visited most, where errors occur, and how long sessions typically last. This data is aggregated and anonymized.
- Functional cookies: Remember your preferred language, currency display settings, and other customization choices so you don't have to re-enter them every visit.
- Marketing cookies: Used to measure the effectiveness of our promotional campaigns. These are only active if you have consented to marketing communications. You can manage your cookie preferences from your account settings or browser settings at any time.
Third-party analytics tools used by 788go process data in anonymized form only. Raw personally identifiable information is never passed to analytics providers.
From General Santos to Metro Manila — 788go players across the Philippines can trust their data is in safe hands.
08 Data Retention
788go retains personal data for as long as is necessary to fulfill the purposes outlined in this policy, subject to the following:
- Active accounts: Personal data is retained for the duration of your account relationship with 788go plus a minimum retention period required by Philippine gaming regulations.
- Closed accounts: Following account closure, personal data is retained for a minimum of five (5) years to comply with anti-money laundering record-keeping requirements under the AMLA.
- Transaction records: Financial transaction data is retained for a minimum of five (5) years from the date of each transaction.
- Identity verification documents: Retained for five (5) years post-account closure or for longer if required by an ongoing legal or regulatory investigation.
- Support communications: Chat logs and email correspondence are retained for three (3) years to support dispute resolution.
Once data is no longer required for its stated purpose and the minimum retention period has elapsed, 788go will securely delete or anonymize it.
09 Your Data Rights
As a data subject under the Philippine Data Privacy Act, you have the following rights with respect to your personal information held by 788go. To exercise any of these rights, contact our Data Protection Officer using the details in Section 13.
Right to Access
Request a copy of the personal data 788go holds about you and information on how it is being used.
Right to Correction
Request correction of any inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention requirements.
Right to Object
Object to the processing of your personal data for direct marketing purposes. We will honor all opt-out requests promptly.
Right to Portability
Request your personal data in a structured, commonly used, and machine-readable format where technically feasible.
Right to Complain
Lodge a complaint with 788go's Data Protection Officer or escalate to the National Privacy Commission (NPC) if you are unsatisfied with our response.
10 Protection of Minors
788go does not knowingly collect personal data from individuals under the age of 21. Our platform is strictly for adults of legal gambling age in the Philippines. During registration, we collect date of birth information and conduct age verification checks to enforce this requirement.
If we become aware that personal data has been collected from a person under 21 years old, we will immediately delete that data and close the associated account. If you believe a minor has registered on 788go or has access to your account, please contact support immediately.
We encourage parents and guardians to use device-level parental controls and to ensure that 788go and similar platforms are not accessible to minors in their household.
11 Cross-Border Data Transfers
Some of 788go's service providers and game software partners are based outside the Philippines. Where personal data is transferred internationally, 788go ensures that adequate protections are in place, including:
- Data processing agreements that require the recipient to maintain equivalent data protection standards to those required under Philippine law.
- Transfers to providers that operate under data protection regimes recognized as adequate by the National Privacy Commission.
- Standard contractual clauses for transfers to jurisdictions that do not have equivalent data protection legislation.
We do not transfer your data to countries or entities that cannot demonstrate adequate data protection safeguards. If you have questions about specific international transfers involving your data, contact our Data Protection Officer.
12 Changes to This Privacy Policy
788go reviews and updates this Privacy Policy periodically to reflect changes in our practices, services, or applicable law. When material changes are made, we will notify registered players by email or through a notice on the 788go platform before the changes take effect.
The "Last Updated" date at the top of this document reflects the current version. Continued use of the 788go platform after the effective date of any update constitutes your acknowledgment of the revised policy. If you disagree with the updated policy, please contact us to discuss your options, including account closure.
13 Contact & Complaints
If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a concern about how 788go handles your information, please reach out to us:
Data Protection Officer — 788go
We aim to respond to all data-related inquiries within 5 business days. For urgent security concerns — such as suspected unauthorized access to your account — please use live chat for the fastest response from the 788go team.